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홈 > 한국유통과학회 > 한국유통과학회 학술대회 논문집
논문 표지

Impact of Experiential Regret in Service Failure on Behavior Intention

원문보기 원문저장 인용정보복사 구매 4,000원

국문 초록

영문 초록

Regret is so common as to be the second most frequently named emotion in a study of the use of emotions in everyday language (Shimanoff, 1984). Regret is a negative, cognitively based emotion that we ...

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목차

Abstract
1. Introduction
2. Theoretical Framework
3. Proposition Development
4. Methods
5. Analyzed Results
6. Conclusion
References

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