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홈 > 한국국제상학회 > 국제상학
논문 표지

A Study on Service Failure, Service Recovery Justice, and Recovery Satisfaction in the Port Logistics Industry

원문보기 원문저장 인용정보복사 구매 5,200원

국문 초록

서비스 회복의 공정성과 관련하여 물류와 해운항만 분야에 대한 연구는 극히 제한적이며 특히 항만에 대한 연구는 찾아보기 힘든 실정이다. 본 연구에서는 서비스 실패 후 회복에 대한 다른 산업에서의 선행연구를 기반으로 항만 서비스에도 유사한 연구 결과의 적용이 가능 한 지를 검토하였다. 연구목적을 달성하기 위하여 문헌연구를 통해 공정성의 관점에서 서비스실패, 회...

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영문 초록

Purpose : The purpose of this study is to examine whether similar recovery process could be applied to port services based on previous studies in other industries for recovery after service failure.
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목차

Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구 설계
Ⅳ. 실증분석
Ⅴ. 결론
참고문헌

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