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  • 발행기관: 국제관광산업학회
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국제관광산업연구

  • 발행기관 : 국제관광산업학회(The International Society of Tourism Industry)
  • 출처구분 : 학회
  • 간행물유형 : 학술저널
  • 발행주기 : 연간 (발행월:1)
  • ISSN : 2005-2758
국제관광산업연구
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국제관광산업연구 제10권 제1호 목차
국제관광산업연구 제10권 제1호 목차
편집부
국제관광산업학회 / 국제관광산업연구 제10권 제1호 / 2017 / 4-5 (2 pages)
사회과학>관광학 / KDC : 사회과학 > 경제학 / KCI : 사회과학 > 관광학
국내 특급호텔의 조직문화가 경영전략과 경영성과에 관한 연구
국내 특급호텔의 조직문화가 경영전략과 경영성과에 관한 연구
김영호(Kim, Young-Ho)
국제관광산업학회 / 국제관광산업연구 제10권 제1호 / 2017 / 7-36 (30 pages)
사회과학>관광학 / KDC : 사회과학 > 경제학 / KCI : 사회과학 > 관광학
초록보기
This study suggests that today a hotels image is judged by fulfillments of individuals because of main reliance on manpower in hotel service elds, also the organizations of hotels vary according to the locations, types of service, facilities structure, management abilities of representatives, kinds of ownerships, styles of administration, managers background and education levels. erefore, we try to encourage the organizations of hotel industries to adopt the theory of management strategies and achievements properly and develop the qualities of study of tourist and hotel. And we hope that this theory will be adopted to the tourist industry. erefore, they are trying to adopt the various kinds of innovative management techniques in order to get the exibility of hotel manpower for improving management eciency -quality management, costumer relation techniques and ecient resource administrations etc. To make this innovative management program a success, rst of all, the organization culture of the hotel and the efective management are being emphasized again, and they are paying more attention to its culture. And we seek the methods for successful management strategies of hotel enterprising and focus on how to set up its appropriate organization culture. Organization culture of mutual agreement attaching much importance to cohesion and participation appears to have greater effect on the achievements of the management than organization culture of rationality attaching importance to the results of organization and the goals, than organization culture of hierarchy attaching to importance to consistency of organization and control. Organization culture of hierarchy attaching to the past experience, procedures, stability, responsibility, standards and ranking is considered not to have any meaningful effect on not only short-term financial management, but also long-term non-nancial management. But as you can see the results of analyzed frequency, we get the most responses from organization culture of hierarchy in organization culture of the subject hotels for survey. Also in Prof. Kim, Young- Jos study, organization culture of hierarchy is generally dominant in domestic business. It gives us a lot of suggestions. In the existing studies of hotel organization cultures and management strategies, they strive to gure out the achievement of hotel management through each role of medium variables, and these studies have proved each role and each role has been adopted in various ways to the practical operation of hotels. But in our study, in the hotel organization culture and hotel managing achievement, the relationships of the hotel organization culture and hotel managing achievement are considered to have benecial efect on each other alter surveying the roles of existing measurement variables as the roles of integrated medium variables. as a result, this study suggests that they need to develop the hotel organization culture suitable for the grouped characteristics of the business as a hotel. And it implies that they can maximize the achievement of hotel management and keep the continual superiority over the market through developing proper characteristics suitable for hotel management strategy and their culture on their way to pursue their goals and visions.
특급호텔종업원의 인사공정성이 직무태도와 조직몰입에 미치는 관계 연구
특급호텔종업원의 인사공정성이 직무태도와 조직몰입에 미치는 관계 연구
김선겸(Kim, Sun-Kyum)
국제관광산업학회 / 국제관광산업연구 제10권 제1호 / 2017 / 37-60 (24 pages)
사회과학>관광학 / KDC : 사회과학 > 경제학 / KCI : 사회과학 > 관광학
초록보기
The Recently, fair human resources management has been largely at issue for hotel companies, and there have been not many systematic researches into what fairness is, what is required for the fair human resources management, and how fair human resources management will result in. This study reviewed any impact by hotel employees’ perception of personnel management justice on their job attitude and organizational commitment. the results include the following. First, hotel employees’ perception of personnel management justice was shown to be significantly inuential to their job attitude. Second, hotel employees’ perception of personnel management justice was shown to be signicantly inuential to their organizational commitment. Third, in the relationship of hotel employees’ perception of personnel management justice between their job attitude and organizational commitment, the department type and position which are controlling variables, were shown to be significantly influential. When summarizing the results, it was proven that hotel employees’ perception of personnel management justice afects their job attitude and organizational commitment, and the perception is shown diferently by department type and position.
변형적 리더십이 조직효과성에 미치는 영향 연구
변형적 리더십이 조직효과성에 미치는 영향 연구
조헌기(Jo, Heon-Gi)
국제관광산업학회 / 국제관광산업연구 제10권 제1호 / 2017 / 61-92 (32 pages)
사회과학>관광학 / KDC : 사회과학 > 경제학 / KCI : 사회과학 > 관광학
초록보기
In the contemporary knowledge-and information-intensive society, the leadership or one of the intellectual capitals is perceived as the most important organizational resource. Due to the revolutionary development of such new markets as IT market, the innite competitions with their boundaries obscured are being accelerated, and so, we cannot but adapt ourselves efectively to the age of the innite competition. e purpose of this study is to review the theories about the transformational leadership spotlighted much recently and thereupon, empirically analyze the effects of transformational leaders attributes (charisma, intellectual stimulation, personal consideration and insightful motivation) on the organizational eciency (airport service performances and job satisfaction) and thereby, provide for some basic data useful to efective human resources management of the airport operation corporations. The results of this study and the suggestions therefrom are as follows; ird, as a result of the regression analysis of the efects of top managers and middle-level managers transformational leadership on job satisfaction, it was found that the inuence of the leadership was similar between top and middle-level managers, and that the most inuential component of the transformational leadership in view of job satisfaction was personal consideration, followed by intellectual stimulation, charisma and insightful motivation in their order. Namely, job satisfaction was atected more signicantly by personal consideration and intellectual stimulation, which suggests that middle-level managers or direct supervisors concern and consideration are very important for job satisfaction. Hence, top managers are obliged to take into consideration such variables in operation of their organizations. In conclusion, top and middle-level managers transformational leadership acted to enhance the organizational efficiency and enhance job satisfaction to make the organizational members more committed to their organizations and improve the airport service performances. This study may well be significant in that it emphasizes top and middle-level managers efforts for development of a desirable leadership, enhancement of job satisfaction and improvement of the airport service performances.
Hotel Bar 서비스품질이 서비스 가치, 고객만족 및 행동의도에 미치는 영향관계 분석 연구
Hotel Bar 서비스품질이 서비스 가치, 고객만족 및 행동의도에 미치는 영향관계 분석 연구
이동훈(Lee, Dong-Hun)
국제관광산업학회 / 국제관광산업연구 제10권 제1호 / 2017 / 93-125 (33 pages)
사회과학>관광학 / KDC : 사회과학 > 경제학 / KCI : 사회과학 > 관광학
초록보기
The current society has created a new environment based on changing social, cultural and technical factors, and the bar industry has emerged in the new environment. Therefore, this study tried to explore the quality of bar service. The subjects of the study included domestic and foreign customers of five-star hotels in Seoul, and samples were selected through a survey. So far, no studies have been conducted on the quality of professional bar service. Therefore, this study aimed at highlighting the professionalism of bartenders and showing the inuence of the occupation of bartender,a human service occupation. The quality of bar service has been composed based on SERVUAL for the rst time by this researcher. Four sub-scales―bartender role and skills that represent the bartender quality belonging to human services, menu composition, atmosphere and reasonable price―have been presented. The study empirically analyzed the features of bartender service belonging to human services, the creation of service value through meeting with customers, the relationship between customer satisfaction and customer behavioral intention. Based on the results of the analysis, the importance of customer service was understood, the importance of bartender skills and role during meeting with customers was presented, and atmosphere was shown as an important variable. This researcher, who has long met and communicated with customers, comforting them and being comforted by them in the same space, is also a bartender, the occupation described by the modier “darling of all hearts and the magician of language. It is hoped that this study will serve as a foundation for future studies on the quality of bar service.
국내 외식프랜차이즈산업의 본부지원, 가맹점관계결속 및 장기협력 관계에 관한 연구
국내 외식프랜차이즈산업의 본부지원, 가맹점관계결속 및 장기협력 관계에 관한 연구
김원규(Kim, Weon-Gyu)
국제관광산업학회 / 국제관광산업연구 제10권 제1호 / 2017 / 127-144 (18 pages)
사회과학>관광학 / KDC : 사회과학 > 경제학 / KCI : 사회과학 > 관광학
초록보기
The objective of this study is to present basic data that work as a basis for mutual development of franchisor and franchisee and industry activation by analysing relation bonding and long-term relationship. In order to figure out how franchisor support influences relation bonding and long-term relation, study models and ve hypothesis were presented and practical analysis was conducted. Also, theoretical study was implemented. uestionnaires were distributed to three hundred franchisee managers and workers in the metropolitan area from March 25 to April 30, 2015. For the purpose of accurate research, a group of some y people composed of franchisor consultion CEO, consultants, and reporters made a visit in person, retrieving and analysing 241 questionnaires. Analysis result led to adopting of the five hypothesis : Franchisor s physical support has positive effect(+) on lasting bonding of franchisees. Franchisor s physical support has positive effect(+) on emotional bonding of franchisees. Franchisor s business support has positive effect on lasting boding of franchisees. Lasting and emotional bonding between franchisor and franchisees has positive effect on long-term relation. It has been proved, therefore, that relation bonding between franchior and franchisees is formed through franchisor s support and that relation bonding plays a role in creating a long-term relation. Accordingly, in order for franchisor to keep a long-term relation, franchisor should consolidate relation bonding through a variety of support. It also suggest that franchisor should make an etort to strenghen relation bonding with franchisees. Further study needs to be done to reveal the long-term bonding relation not only that of Korean food franchise but also of that of franchises dealing in coffee, bakery, western food, and japanese food.